Community FAQ's – Katy Oaks HOA
Governing Documents
Q: Where can I find the governing documents of the association?
A: A copy of the community’s governing documents can be found on your community website:
→ https://hkoak.sites.townsq.io/2
Board Meetings
Q: How do I find out when the next Board meeting takes place?
A: Board meeting dates and times are typically posted in the News and Events section of TownSq. If you have registered your email address, meeting details will also be sent by email in advance of the meeting.
Katy Oaks (Houston) HOA Board meetings are typically held in April, June, and September, with the Annual Members Meeting usually scheduled for November.
The Katy Oaks (Houston) HOA Annual Meeting is typically held in November and is noticed by USPS mail and email. Meeting information can also be found in the News and Events section of TownSq in advance of the meeting.
Q: Where can I find copies of the most recent meeting minutes?
A: Meeting minutes are posted in the Documents section of TownSq.
Account and Assessment Information
Q: Where can I find my account number?
A: You can find your account number on your billing statement or by logging into your TownSq account. If you cannot locate your account number, please contact Customer Service at 855-289-6007.
Q: When is my assessment due?
A: Assessments are due annually on January 1. If payment is not received by January 31, interest on the unpaid assessment balance at a rate of 10% per year will be charged from the date assessments became delinquent. This charge will continue to accrue monthly until the balance is paid in full.
Q: Are there any fees associated with online payments?
A: Yes. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment by e-check, there is a $1.50 convenience fee.
Q: Why does my account show a negative number?
A: A negative number means that you have a credit balance.
Q: I received a letter about a past due assessment. Who can I talk to about these fees?
A: Please contact Customer Service Monday through Friday, 8:00 AM to 6:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com
Q: Who can I talk to about setting up a payment plan?
A: Please contact the delinquencies team.
Email: delinquencies@goodwintx.com
Q: How do I update my Western Alliance payment information?
A: To update existing Western Alliance recurring payments, please use the applicable Western Alliance payment link.
Q: How do I cancel my Western Alliance auto draft?
A: To cancel existing Western Alliance recurring payments, please use the applicable Western Alliance payment link.
Q: What is my assessment paying for?
A: Your community assessment pays for the operating expenses of the association. This may include common area expenses, utilities, landscaping, amenity maintenance, insurance, and other association expenses.
Financial
Q: What is my balance?
A: You can view your account balance by logging into TownSq.
You may also request your balance by contacting Customer Service Monday through Friday, 8:00 AM to 6:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com
Q: How do I pay my assessment?
A: For your convenience, several payment options are available.
Option 1: Mail Your Payment
HKOAK - Katy Oaks HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Please include your account number and community code HKOAK in the memo section.
Option 2: Pay Through TownSq Website or Mobile App
TownSq login:
From the website:
1. Log into TownSq.
2. From the top of your home page feed, select the account you would like to make a payment on.
3. Click “Make a Payment” to choose from the available payment options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
From the TownSq app:
1. From the top of your mobile feed, choose the account you would like to make a payment on.
2. Click “Make a Payment” to choose from the available payment options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options.
Credit card payment fee: $1.50 convenience fee plus 3.5% of the total payment amount.
E-check payment fee: $1.50 convenience fee.
Option 3: Bank Bill Pay Service
If you use a bill payment service that automatically makes payments for you, please update the payee name and payment address to the mailing address listed above. Please include your account number and association code HKOAK in the memo section of your check.
Q: What is the Katy Oaks (Houston) HOA property code?
A: The property code is HKOAK.
Q: What is the Management ID?
A: The Management ID is 6587.
Q: Can I pay my assessment with a credit or debit card?
A: Yes. Credit and debit cards are accepted through TownSq.
TownSq login:
Credit card payment fee: $1.50 convenience fee plus 3.5% of the total payment amount.
E-check payment fee: $1.50 convenience fee.
Contacts
Q: Who can I reach for help?
A: We have a team of professionals available to assist you.
TownSq App:
Submit a request through the TownSq website or mobile app.
Customer Service:
Available Monday through Friday, 8:00 AM to 6:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com
Community Manager:
Sylvia Rivas, Community Manager
Email: HKOAKmanager@goodwintx.com
You may also submit a request through TownSq.
Compliance Team:
Covenant violation-related inquiries may be directed to:
Email: compliance@goodwintx.com
To report a deed restriction violation, please use the Goodwin reporting link:
→ https://goodwintx.com/report-a-violation/
Q: How can I reach the Board of Directors?
A: You are invited to address the Board of Directors at the next scheduled Board meeting or by submitting a request through TownSq.
Owner Information
Q: How do I update my contact information or mailing address?
A: You may update your account information here:
→ https://goodwintx.com/update-account/
You may also contact Customer Service Monday through Friday, 8:00 AM to 6:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com
You may also submit a request through TownSq.
TownSq
Q: What is TownSq?
A: TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community at any time, from any device. TownSq helps streamline operations for board members and simplifies community living for homeowners.
With TownSq, you can:
- Communicate with neighbors, community managers, and board members
- Manage your account and pay online
- View community news and events
- Submit and review the status of requests
- Participate in community polls
- Access community forms and documents
- And more
Q: How do I register for TownSq?
A: Registering for TownSq is fast and easy.
1. Visit the TownSq login page:
2. Enter your account number and ZIP code for the physical property address.
3. Provide your email address and create a password.
Q: I am getting an error when I try to register for TownSq. Can you help?
A: Please contact Customer Service Monday through Friday, 8:00 AM to 6:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com
Q: How do I change my email preferences for TownSq notifications?
A: Once you have logged into TownSq, you can edit your notification preferences by editing your profile. Click your name in the top right corner of the TownSq page, then select “Edit Profile.”
Q: How do I submit a request in TownSq?
A: Once you have logged into TownSq, click the “Requests” link on the menu bar on the left side of your screen.
Q: I forgot my TownSq password. How can I reset it?
A: You can reset your password here:
→ https://app.townsq.io/user-recovery
Architectural Review
Q: What types of exterior modifications can I make to my home without requiring approval from the association?
A: All exterior modifications or improvements should be approved through the community association’s architectural control process unless specifically exempt.
Committee approval is not required for:
"Committee approval is not required for: (i) any improvements constructed, erected, altered, added onto or repaired by the Declarant; (ii) any improvements to the interior of a Home, except as otherwise provided herein; (iii) painting or bricking of the exterior of the Home in accordance with the same color or design as originally constructed by Declarant or in accordance with the approved color and design scheme approved by the Committee; (iv) improvements for which the Declaration expressly states that the Committee’s prior approval is not required; or (v) repair or replacement of worn out or damaged improvements if such repair or replacement is with substantially similar materials. Any improvement pursuant to clauses (iii) and (v) immediately preceding must be in compliance with any applicable Design Guidelines."
Please note that unauthorized changes, such as installing unapproved fencing, including different wood types, stain colors, or designs, are a common issue and can result in costly corrections to bring the property back into compliance.
Do not rely on guidance from contractors, realtors, word-of-mouth or previous modifications as confirmation that a change is acceptable. Homeowners remain responsible for compliance with the community guidelines.
Q: Where do I find my community’s architectural modification request form?
A: The architectural modification request form (digital) can be found under the Architectural Review section of TownSq.
Q: What is the process for submitting the application? How long does it take to get approval?
A: Once the application is submitted, it will be reviewed by the Architectural Review Committee. This committee is tasked by the Board of Directors to review each submission and determine whether the request complies with the association’s architectural guidelines.
A response from the committee may take up to 30 days from the date of submission. Please provide as much information as possible with your application to avoid delays.
Q: Can my architectural review application be expedited?
A: Yes. For an expedited fee of $45, applications can be reviewed within 10 days instead of the standard 30-day timeframe. This option is available in the Architectural Review section of TownSq.
Q: What is the status of my application?
A: If you have not heard from the Architectural Review Committee within 30 days from the date of submission, please submit a request through TownSq or email the Community Manager.
Email: HKOAKmanager@goodwintx.com
Compliance
Q: I just received a violation notice. Who can I talk to about it?
A: Covenant violation-related inquiries can be directed to the Compliance Department.
Email: compliance@goodwintx.com
Additional contact information is available on the notice you received.
Q: I need to report an issue with a neighbor’s home. What should I do?
A: Please submit a deed restriction violation report through Goodwin and provide a photo and as much detail as possible, if applicable.
→ https://goodwintx.com/report-a-violation/
Q: When does the compliance driver come through our community?
A: The schedule may vary, but compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
Q: Is there a list of do’s and don’ts I can give to my tenant?
A: A copy of the community’s Covenants, Conditions, and Restrictions can be found on the community website:
→ https://hkoak.sites.townsq.io/2
Rules and Regulations
Q: What is the community’s rental/leasing policy?
A: No dwelling unit may be rented or leased for less than 30 days without the express written consent of the Association. Short-term rentals such as Airbnb, VRBO, HomeAway, and similar services are strictly prohibited in the governing documents.
Q: What is the community’s pet policy?
A: Only dogs, cats, or other qualified animals may be kept as household pets. No animals, livestock, or poultry of any kind may be raised, bred, or kept on the property for commercial purposes or for food.
The policy restricts the quartering of cows, horses, bees, hogs, sheep, goats, guinea fowls, ducks, chickens, turkeys, skunks, reptiles, exotic animals, or any other animals that may interfere with the peace, quiet, health, and safety of the community.
Pet Limit: No more than four pets are permitted on each lot.
Q: What is the community’s parking policy?
A: Only operable vehicles with a valid license plate and current registration sticker are allowed.
No passenger vehicle or pick-up truck may be parked on an unpaved portion of a lot.
Vehicles owned or used by residents or their guests may not be parked overnight on the street or on any uncovered portion of the driveway for more than 48 consecutive hours.
No inoperable vehicle may be parked or stored on a lot if visible from the street or neighboring lots, or on the street.
A vehicle is considered inoperable if it lacks current permits and licenses, is on a jack, has deflated tires, is covered by a tarp, or cannot be legally operated on a public street.
No boat, marine craft, hovercraft, aircraft, recreational vehicle, pick-up camper, travel trailer, motor home, camper body, or similar vehicle or equipment may be parked for storage in the driveway or front yard of any dwelling or on any public street.
These vehicles must be properly concealed from public view if parked in the side or rear yard.
Common Area Maintenance
Q: I need to report a maintenance issue in a common area of the community. What should I do?
A: We sincerely appreciate your efforts in alerting the management team of maintenance issues in the community.
Please submit a request through TownSq and include a photo and as much detail as possible, if applicable.
TownSq login:
Resales
Q: How do I get a lender questionnaire completed?
A: Lender questionnaires can be ordered through Community Archives.
→ https://marketplace.communityarchives.com/login
Q: How much does a lender questionnaire cost?
A: Please visit the Community Archives website for pricing.
→ https://marketplace.communityarchives.com/login
Q: Where do I obtain a resale certificate?
A: Resale certificates can be ordered through Community Archives.
→ https://marketplace.communityarchives.com/login
Q: I am the lender and would like to get a statement. Is there a charge for this?
A: A statement can be ordered through Community Archives.
→ https://marketplace.communityarchives.com/login
Additional Information
Q: Where can I report damaged or missing street name signs?
A: Damaged or missing street name signs may be reported to Harris County Precinct 4.
→ 311 - County Commissioner Precinct 4 - Community Assistance Request
Q: Where can I report street light outages?
A: Street light outages may be reported to CenterPoint Energy.
Phone: 713-207-2222
Report an outage:
→ https://gis.centerpointenergy.com/sloreporting/
Q: What is the trash and waste pick-up schedule for my community?
A: Trash and recycling service is provided by Texas Pride Disposal.
Phone: 281-342-8178
Regular Trash and Heavy Trash:
Wednesday and Saturday
Recycling:
Saturday
Additional information:
→ https://www.texaspridedisposal.com/residential
Report service issues: